After-hours enquiries
Collect the job description, service address and callback details when the office is closed. Apply your approved routing rules and explain the next step.
THE FRONTIER CAPABILITIES
More than a first impression.
A better enquiry journey.
Bring marketing, conversations and follow-up together. Start with one problem, or connect the whole process around the way your business works.
01 / ATTRACT
Help the right people find you.
Client acquisition starts with a clear offer and a practical route from interest to enquiry. We help connect campaign planning with what happens after someone responds.
A good starting point
Discuss this servicePrepare an enquiry about this service For businesses that have capacity for more work and want a more deliberate approach to generating enquiries.
What we work through
- Review your services, target area and ideal job types
- Define the campaign offer and enquiry destination
- Scope Facebook or Google campaign support
- Review enquiry quality and the follow-up process
What to bring to the conversation
Your service area, current offer, campaign budget, existing website and access to the advertising accounts you want us to support.
ILLUSTRATIVE USE CASE
An HVAC business wants more installation estimates. The campaign focuses on its approved service area and offer; each enquiry has a defined route to the team.
Advertising spend is separate from service fees. Enquiry volumes, appointment rates and revenue are not guaranteed.
02 / RESPOND
Give the first hello a better answer.
Your team cannot always pick up. An AI receptionist can be configured to introduce itself clearly, capture relevant details and follow your approved business rules.
A good starting point
Discuss this servicePrepare an enquiry about this service For trades businesses handling calls while on jobs, managing overflow or receiving enquiries outside office hours.
What we work through
- Define greeting, AI disclosure and approved FAQs
- Capture service, location and callback details
- Set business hours and overflow or after-hours rules
- Configure booking permissions and human escalation
What to bring to the conversation
Your service list, hours, coverage area, approved answers, booking process and the person who should receive escalations.
ILLUSTRATIVE USE CASE
A plumbing enquiry arrives after hours. The receptionist captures the location, problem and contact details, then follows the business’s escalation policy.
The receptionist does not invent prices, availability or technical advice. Unsupported and urgent enquiries follow the agreed handoff process.
03 / MOVE FORWARD
Make the next step unmistakable.
An enquiry should not stop at a name and number. We help define who follows up, what qualifies for booking and how the information reaches your team.
A good starting point
Discuss this servicePrepare an enquiry about this service For businesses with enquiries coming in but inconsistent qualification, appointment requests or follow-up ownership.
What we work through
- Agree qualification questions and handoff ownership
- Map calendar rules, service duration and availability
- Review CRM logging and tool compatibility
- Scope appointment and follow-up support
What to bring to the conversation
Your current calendar or CRM, appointment types, qualification rules, follow-up process and the team members involved.
ILLUSTRATIVE USE CASE
An electrical business receives an EV charger enquiry. Details are organized for review, and the next step is a quote appointment or a callback—not an automatic price promise.
Integrations depend on compatibility and access. A requested appointment is not a confirmed booking until the agreed process confirms it.
ON THE JOB? WE’RE ON THE LINE.
Support for the moments
you cannot pick up.
Our trade videos share a common problem: an enquiry arrives when the owner or technician is occupied. Start with the coverage your business actually needs.
Overflow while you work
Give new enquiries a professional first response when your team is on a ladder, at a job site or already speaking with a customer.
Seasonal demand
Before heating season or a busy period, review opening hours, service areas, appointment capacity and the contact who receives urgent requests.
A useful team handoff
Pass along what the customer needs, where the job is, how to reach them and whether the next step is booked, requested or awaiting review.
AI SUPPORT. YOUR DECISIONS.
You set the rules.
We build around them.
A professional experience starts with clear boundaries and a named person responsible for each next step.
What it can say
Approved services, service areas, business hours and FAQ answers. Anything uncertain goes to your team.
What it can book
Appointment types, calendar availability and booking permissions. No assumed arrival times or unapproved slots.
When it hands off
Urgent, sensitive and out-of-scope requests follow the escalation contacts and procedures you approve.
How it improves
Review the agreed workflow, correct outdated information and retest changes before relying on them.
START SMALL. CONNECT MORE.
A scope that matches
your next priority.
A single workflow can be a useful starting point. A combined scope can connect acquisition, reception and follow-up. We confirm the work, responsibilities and costs before you decide.
Your quote should make these clear
- Services and setup work included
- Your responsibilities and required account access
- Recurring fees, ad spend and third-party costs
- What will be tested before launch
- The agreed support and review process